Product Return

Anyone wishing to return product, contact must be made via email within 14 days of purchase.

The email address is as follows...

sales@outpost43.co.nz

Outpost43 does not refund or cover any shipping fees for returned/purchased product.

Shipping address for returns is...

Outpost 43

138 Brookside Road

Rolleston 7614

Canterbury

(Courier Instructions) Please place in drop box behind garage.

When products are faulty

When a product isn’t up to scratch, the NZ Consumer Guarantees Act gives you after-sales rights.

The Act says products must be of acceptable quality, fit for purpose and match their description.

If a product has a minor fault, the retailer can choose to repair the item, replace it, or refund your money.

But if the fault is major, it’s your choice whether you opt for a replacement or refund. A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.

Just changed your mind?

You don't have the right to return goods simply because you've changed your mind or your circumstances have changed.

Restocking fees.

Any returned new and unused product is subject to our Restocking Fee of 20%

Any returned new but used/damaged product is subject to our Restocking Fee of minimum 50% to a maximum 100% dependent upon use/damage.

Any returned Pre-Loved product is subject to our Restocking Fee of 100%

Pre-Loved Terms & Conditions.

All Pre-Loved items are used secondhand items unless otherwise stated.

All Pre-Loved items are in working condition unless otherwise stated.

All Pre-Loved items are sold separately unless otherwise stated.

All Pre-Loved items are sold in "AS IS WHERE IS" condition.

No Warranties or Guarantees offered or suggested on any Pre-Loved items.

Caveat Emptor - Buyer beware, be sure of what you're buying as there is a 100% Restocking Fee for any returned Pre-Loved items.

Contact us

You can use the store message system

You can email me directly at sales@outpost43.co.nz

You can Facebook message me

You can ring me Grant 0277254242